What we’ve changed to keep you safe.
Table of Contents
Before Your Appliance Repair Service Call
During Your Appliance Repair Service Call
After Your Appliance Repair Service Call
Have you ever been fed up with how difficult it is to find a good appliance repair service? Or gotten vague answers on what goes into an appliance repair service call? We're fixing that today. Although we've covered what went into them before, that was before Covid-19, which feels like it was forever ago.
Before, it was a matter of giving us a call, setting up the appointment and waiting for us to fix your appliances. Our technicians would come by and talk with you while they worked and figured out what had caused your appliance to break. All of these are still part of the process, but, they're not the only parts.
Now though, whether it's with us or with others, there are health precautions that we all have to observe. Wearing face masks if a client requests it should be a standard part of how things work, regardless of who you decide to work with, and all of our technicians are well versed in it. For your safety and that of our technicians we do ask that you stay outside of the room while they're working, this way safe social distance is maintained.
Now imagine that you have the day off and you're trying to get caught up on your laundry. Except your dryer isn't working. It's started making a strange humming sound while it's running, and you can't find anything about it on the internet. Other people have had this same humming dryer issue, but they don't know how to fix it either. What do you do?
Before Your Appliance Repair Service Call
- Do NOT Unplug the Appliance(s)
We appreciate it, we really do, but we need to see and hear the appliance so we can understand what's going on. Unplugging the appliance can mean that we miss specific sounds that help identify problems. In our example, if you unplug it, and all we have to go on is your description of the humming that the dryer is making, we're in trouble. What sounds to you like an "Aahhhhhhaahhhh" might sound to someone else like an "Ooooohhhoooo." Does it make that much of a difference? Surprisingly, yes. Many times a sound or tic of an appliance might not pop up until it has been running for a while. So turning it off is "resetting" it in a fashion. That doesn't mean that it fixes it though.
- Set Up An Appointment
When you give us a call, we'll work with you to find a time that works. While you're on the phone is the best time to schedule a look at all of your appliances. If our technicians are already at your home, why not roll all of your problems into one visit? By scheduling everything at once, you can save yourself time and money. Rather than having to schedule multiple appointments over several weeks, you have the chance to have everything checked or repaired at once. This means that everything is on one bill, problems can't be given the chance to get worse, and you give up one block of time rather than several. You can also ask for us to do maintenance checks on your other appliances which can lead to discovering issues before they can become serious problems.
-Clear the Path to Your Appliances
Now that you've got your appliance repair call set up, what's next? Time for popcorn and a movie? Not quite. In order to be able to help, we need to be able to get at your appliances. So before we come to visit we need you to clear away anything around, on top of or behind your appliances. Whether it's just one appliance that you're asking us to fix or multiple that you want us to check on, we need access. If you can go through and move around things so that we can access every side of the appliances, you've made our lives MUCH easier. We're going to be looking for anything and everything during your service repair call so the less there is for distractions, the better it is. Tying this back to our example case, in the event of your dryer making a humming sound, once you take everything off the top of it, it can change the pitch of the sound that your dryer is making. It can become louder, or quieter, depending on what you had on top of it.
During Your Appliance Repair Service Call
-Ask Questions About What Happened
Something is going on in your appliances. You now have a captive expert to ask all of your questions. The more questions you can ask, the better prepared you are for next time and can nip it in the bud. It also means you can ask about other things that bother you about the appliances in question. If you've put multiple appliance calls together you can also ask questions to find out about the others.
- Request Maintenance Tips
Just like they can offer explanations on your problems, our technicians can also offer tips for preventative maintenance. What can you do to prevent problems or prolong the life of your appliances? If you have questions about one type of maintenance over another, whatever, we want to hear it.
-Ask Questions About Your Appliance Warranty
You know the giant manual that came with your appliances? Or the link that you were sent after purchasing it that's full of legal jargon? Yeah, that.
We know a large number of people don't bother reading them, and we don't blame you!
But once again, you've got an appliance repair expert at your home. Stay outside the room and stay masked, but ask all the questions that have been bothering you. How long are the motors covered vs the drum? What about the electronics? In the event that we don't know off the bat, we can find out.
-Ask Questions About Your Appliance Warranty With Us
Yup! Appliance Rescue Service gives you a warranty as well. We've got the full explanation of what that is down below, but if you have questions while we're there? Go right ahead and ask. We want you to be comfortable and trust your neighborhood Appliance Rescue Service.
After Your Appliance Repair Service Call
-Feedback & Review
We want to know how we did, not just so that we can fix any issues you have, but also so that we can do better in the future. Did all of your questions get answered? Did our techs remember to give you your written estimate of the work? We want to hear from you. You can call us at ((214) 599-0055) to let us know or set up an appointment today. Or you can go to our contact page to set one up. We hope to see you all again next week.
Additional Reading:
Warranty With Us (the Run Down)
When you book an appointment with us, we will send an expert technician to your home, and give you a complete written estimate that includes all parts and labor required.
Your technician is often able to provide you with life expectancy, preventative measures, and periodic maintenance that may help you decide whether or not to proceed with a repair.
Our diagnostic trip charge fee is $75.00
Each part we install, and its related labor is warranted for 90 days of normal household use. Technicians use factory new parts on all repairs unless you have chosen otherwise.
If any part we install in your appliance fails during your warranty period, simply give us a call! We will quickly replace the defective parts at no charge!
Each part we install, and its related labor is warranted for 90 days of normal household use. Technicians use factory new parts on all repairs unless you have chosen otherwise.
30 DAY WARRANTY ON LABOR
If any part we install in your appliance fails during your warranty period, simply give us a call! We will quickly replace the defective parts at no charge!
