Working with appliances and having a wide customer base,  we see all sorts of things. We often get calls to work on appliances we might never have heard of before. Some of them are nifty, such as a Northstar Keg Fridge, or a 3 in 1 Breakfast Master. Others have been downright strange.  The Tovala Smart Oven trends towards the ‘strange’ as far as we’re concerned. One of our team members brought the Tovala to our attention and we knew we had to take a look at it. 

Tovala started off as a meal delivery service. They would send you meals, you would scan them using the scanner on their oven and you would get perfectly cooked meals. Perfect! No more guessing and hoping that your settings were the same as the ones that the company used to develop the food. Then with their latest version of the oven, they have made it so that you can scan  ‘hundreds of brand name grocery products—like Eggo® Waffles and Pop-Tarts®!’ At least in theory, this can save you a lot of time. Much like with their own meals, they are taking the guesswork out of things so that you can focus on what you want to get done. Their app will even tell you when your meal is done cooking. If you’re a bit old-school though and prefer not to use the scanner, you can still use the Tovala toaster oven. It has more traditional functions such as baking, reheating, and steaming. 

It sounds like a nifty idea! Hundreds of products and all you have to do is scan them to get them cooked to perfection. But, who’s idea of perfection is it? When it comes to food, the ‘perfect’ amount of cooking is up for debate. Just look at the way some people take their steaks after all. 

Now, that is everything that Tovala claims your toaster oven will do. What they don’t talk about is what they’re going to do with your information. Many ‘smart’ devices including smart assistants such as Google and Alexa don’t tell you what they do with your data. You have to go hunting in several different places in order to find out.  Our question then is does Tovala keep your information for when you cooked that chicken at  2 am? What about when you had a rough day and stress baked seven batches of cookies? Even after looking over their page, Tovala isn’t clear about this. 

Their website only says that you have to use their app to connect the oven to your wifi or use any of the advanced features of the oven.  If you want to cook something from their hundreds of recipes? They know about it. If you want to scan in your box of Pop-Tarts, or one of their premade meals, they know it. Companies such as Google have been brought to the court of public opinion on the fact that they use your data to select ads for you. Many people aren’t happy about that. How would you feel about having more ads in your Tovala app for particular foods or suggestions for certain medications based on the foods that you’re eating? The possibilities are there, and sadly, Tovala isn’t telling us what they’re doing. 

A second issue is the matter of hooking the oven into your WiFi. As you may remember from our post about the Samsung smart fridges, hooking appliances up to your WiFi can be a security risk.  If Tovala chooses to stop updating the features and security measures on their ovens, it can be an opening into your home or office’s network.  

What you probably shouldn’t use it for :

Some of the things you probably shouldn’t be using a Tovala for, based on what it is: 

Cooking a large chicken or other piece of meat. - You can only get so large before different areas are cooking at different speeds.

Trying to cook a cheesecake. - This is just personal preference, but the fact that the Tovala is capable of ‘steaming’ foods leaves me a little leary. I’ll use it for fish after an experiment or two, but I’m not putting my cheesecakes in there. 

Melting plastics- There are all sorts of crafts that you can do using a toaster oven. Given the various features of this one, and that once it’s been used for plastics, you shouldn’t use it for foods again, I wouldn’t do this. 

Thank you for joining us this week! If you’re having issues with a major appliance, let us know, we’d be happy to help you get it back into shape. If on the other hand, you have a strange appliance that you want us to take a look at, post it in the comments below or over at our Facebook page. We love the chance to hear what you’re thinking about and the strange appliances you’ve encountered.